I brought my dog in who has kidney failure and they were able to calmly provide us with the accurate information to give us the knowledge of what we needed to do to help him. I can’t say enough about how amazing the vet was to him.
My husband and son brought our dog in and were treated with such compassion it made our tough decision a little easier. Very informative and caring.
Every single employee was very respectful, soft-spoken, and well-informed, besides one. We had brought our cat in after he went through a stroke and the first nurse to come and take him suggested we go elsewhere and left to get someone else because we were insistent on getting him treated first only because he was very verbally crying in pain, and answering questions later. Another told us we were overreacting a little when we'd asked for that employees name while we were hysterical over having to put our animal down that night. I understand money matters, but even if we didn't have the money at that time, I would've gladly sold half my belongings to pay the bills if it meant easing his pain.
So incredibly disrespectful-- regardless of it being a holiday weekend. Had an initial assessment by a tech, tech asked if we wanted to talk with the doctor about next steps. After a 2 1/2 hour wait and absolutely zero communication with us at all, I approached the desk. The employee seemed genuinely confused why we would be frustrated that the place was virtually empty and not receive better service. "It's a holiday weekend, there's one doctor on and there's stuff going on in the back." (Great customer relations effort!) Ended up walking out, beyond irritated. The only reason I'd give one star is for cleanliness and the cordial nature of other frustrated clients. Would never recommend to family or friends.
It's difficult to write a positive review of a place in which I've had to say good-bye to many of my pets over the year but here it is. I was there on Monday night to euthanize my cat, Muffin, and it was pretty grueling. Dr. LaFountain was amazing. Incredibly compassionate and kind, this woman's main goal was clearly to minimize any guilt I was feeling and give me closure. I could never adequately thank her.
Bay State Veterinary Emergency Services is a US Veterinary Care based in Swansea, Massachusetts. Bay State Veterinary Emergency Services is located at 76 Baptist St, Swansea, MA 02777, USA.
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