We came in at 750 still had 10 minutes till they actually close and we were given dirty looks and a attitude because they were almost closing. I will never be coming back to this store and do not recommend it. Horrible customer service and very disappointed. I don’t understand why people work at stores like these and don’t even enjoy what they do. I wasn’t expecting the best customer service but I was expecting the basics. Unbelievable. We check out and we are not even greeted not one word no hello no goodbye have a nice day. If you can’t handle it don’t work in retail!
Terrible shoe store. I got a pair of brown dress shoes and I wore them once to see that they had scuff marks that I didn’t make! I tried to return them but they said “ Oh if they’ve been worn, even if it came with a defect, you can’t return them”. I was very annoyed with this because I didn’t do the damage and I had to live with the 40 dollar wasted shoe pair. Given I’m only 14 this puts a dent in my wallet for broken shoes.
Whenever I would call to ask a question about shoes the person answering would laugh and hang up on me! This kind of customer service is horrible and I hope that the managers see to it that the person doing this has some sort of punishment,
Shoe Dept is a US Shoe Store based in Swansea, Massachusetts. Shoe Dept is located at 624 Swansea Mall Dr, Swansea, MA 02777, USA.
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