Excellent selection, great promos, and helpful staff. The best part of today's visit was the incredibly gracious women behind me in line that noticed I had no coupons so she let me use hers!!!! Thank you kind stranger for restoring my faith in humanity!!!!!#
I find everything crafty here!
Upon entering I was in shock at how unorganized the space felt. The location is incredibly small and I suspect that the tiny "aisles" between shelves are likely a fire hazard. As a crafter, I am accustomed to organized chaos but this was simply just chaos. I had gone in looking for safety eyes (used for dolls) and for yarn. After about ten minutes of looking I realized that this location did not carry the safety eyes (which my previous location carried in numerous sizes and colors). I also managed to find the yarn, shoved into the back corner of the store, and was disappointment by the condition of the aisle and the severely lacking inventory. My entire visit there I was never offered help from an employee, and of the three I saw only one seemed to actually be doing anything (helping customers at the cutting counter). When trying to check out with the one item I bought out of a feeling of obligation after 20 or 30 minutes of the store, I felt like an intruder upon the conversation of the two employees at the front.
Store tends to be under-staffed, meaning you wait to get your fabric cut, wait again to check out. The staff is overwhelmed, and while they are friendly, they are also quite rushed. It's the only fabric store in the nearby area, adequate selection of craft items and seasonal decorations.
Large assortment, helpful and passionate staff, and easy to park and walk to
All-in-all I was unimpressed and I will not be returning to this location.
Joann Fabrics And Crafts is a US Food place based in Swansea, Massachusetts. Joann Fabrics And Crafts is located at 207 Swansea Mall Dr #100, Swansea, MA 02777, USA.
Please contact with Joann Fabrics And Crafts using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Joann Fabrics And Crafts opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.